Farm Concepts
3/31 Steptoe Street
Bundaberg East QLD 4670
Australia
Website: www.farmconcepts.com.au
Email: info@farmconcepts.com.au
Phone: 1300 132 762
Last updated: 11 September 2026
1. Introduction
Farm Concepts respects your privacy and is committed to protecting the personal information we collect from our customers, website visitors and other people who interact with our business.
This Privacy Policy explains how Farm Concepts collects, uses, stores, protects and discloses personal information.
Farm Concepts aims to comply with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those laws apply to our business.
By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.
2. Personal information we collect
Depending on how you interact with Farm Concepts, we may collect information including:
• Your name
• Business or organisation name
• Email address
• Telephone or mobile number
• Postal or delivery address
• Billing information
• Information about products or equipment you are interested in
• Information contained in enquiries or requests you submit
• Information provided when requesting a quote
• Information provided when purchasing products or services
• Information provided when subscribing to newsletters or marketing
• Communications between you and Farm Concepts
• Website usage information
• IP address
• Browser and device information
• Approximate geographic location
• Information about how you interact with our website and advertisements
We generally do not collect sensitive information unless it is reasonably necessary for a particular purpose and permitted by applicable law.
3. How we collect personal information
We may collect personal information directly from you when you contact us, submit an enquiry or quote request, purchase a product or service, request product information, subscribe to our newsletter, complete an online form, communicate through social media, respond to an advertisement, or communicate with our staff or representatives.
We may also automatically collect certain information when you visit our website through cookies, pixels, tags and similar technologies.
We may receive information from third parties where permitted by law, including advertising, analytics and technology providers.
4. How we use personal information
Farm Concepts may use personal information to respond to enquiries, provide quotes, process orders and payments, arrange delivery, installation or servicing, provide customer support, provide product information, manage customer relationships, send requested information and marketing communications, improve our website and products, understand customer interests, measure advertising and website activity, create advertising audiences, conduct remarketing and online advertising, prevent fraud and misuse, protect system security, and comply with legal obligations.
5. Website cookies and tracking technologies
Our website may use cookies, tracking pixels, web tags, advertising tags, conversion tracking and analytics technologies. These may be used to make our website function correctly, remember preferences, understand website usage, measure traffic and advertising campaigns, measure enquiries or purchases, create advertising audiences and provide relevant advertising.
You can manage or disable cookies through your web browser settings. Disabling cookies may affect some website functionality.
6. Meta, Facebook and Instagram advertising
Farm Concepts may advertise through Meta platforms, including Facebook and Instagram.
We may use Meta advertising technologies, including the Meta Pixel and/or Meta Conversions API, together with cookies and similar technologies.
These technologies may allow us to measure advertising effectiveness, understand website interactions, measure conversions, create advertising audiences, retarget previous website visitors, show Farm Concepts advertisements to potentially interested customers and improve campaigns.
Information collected through these technologies may be shared with Meta in accordance with Meta’s applicable terms and privacy policies. Meta may process information outside Australia. You can manage certain advertising preferences through your Meta account and device or browser settings.
7. Google and analytics services
Farm Concepts may use Google and other third-party analytics and technology services to understand website usage and improve marketing. These services may collect website visits, pages viewed, device and browser information, approximate location, website interactions, referral information and advertising interactions. We may use services such as Google Analytics, Google Tag Manager and similar services, which may use cookies and other tracking technologies.
8. Marketing communications
Farm Concepts may use your personal information to provide information about products, new products, product updates, special offers, promotions, services, events, news and other information that may be relevant to your business or interests.
We will only send direct marketing where permitted by applicable law.
You may unsubscribe at any time using the unsubscribe link in the communication or by contacting info@farmconcepts.com.au. Unsubscribing may not stop important transactional, service or administrative communications.
9. Information submitted through advertising and lead forms
If you provide personal information through a Farm Concepts advertisement, including a Facebook or Instagram lead form, we may use it to contact you regarding your enquiry, provide product information or a quote, follow up your enquiry, provide customer service and determine whether our products or services are suitable for your requirements.
Information provided through third-party platforms may also be subject to that platform’s own privacy policy.
9A. Meta Lead Forms and Enquiry Consent
When you submit your information through a Farm Concepts advertisement, including Facebook or Instagram lead forms, you consent to Farm Concepts collecting and using the information you provide for the purposes described in this Privacy Policy.
This may include contacting you by telephone, email, SMS or other contact methods you provide.
We may contact you to respond to your enquiry, discuss your requirements, provide product information, provide pricing or a quote, arrange a demonstration, follow up your enquiry, and provide information about Farm Concepts products and services.
Where you separately agree to receive marketing communications, Farm Concepts may also contact you about products, services, promotions and other relevant information. You can withdraw your marketing consent at any time by contacting us or using the unsubscribe option provided in our communications.
10. Disclosure of personal information
Farm Concepts may disclose personal information where reasonably necessary to operate our business, including to employees, contractors, dealers and business partners, website and hosting providers, IT service providers, payment providers, delivery and logistics providers, marketing agencies, advertising platforms, analytics providers, customer management systems, professional advisers, government agencies, regulators and other service providers assisting us to operate our business.
We do not sell your personal information as a standalone database to third parties.
11. Overseas service providers
Some third-party technology, advertising, analytics, hosting and business service providers may store or process information outside Australia. These may include international companies such as Meta, Google and other technology providers. Where required by applicable privacy laws, Farm Concepts will take reasonable steps to ensure personal information disclosed to overseas recipients is handled appropriately.
12. Security of personal information
Farm Concepts takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, unauthorised modification and unauthorised disclosure. We may use appropriate technical, physical and organisational security measures. However, no electronic transmission or storage system can be guaranteed to be completely secure.
13. Retention of personal information
Farm Concepts will generally retain personal information for as long as reasonably necessary for the purposes for which it was collected. We may also retain information to maintain business records, meet legal obligations, resolve disputes, process transactions, provide customer service and protect legitimate business interests. When information is no longer required, we may securely delete, destroy or de-identify it where reasonably practicable.
14. Access to personal information
You may contact Farm Concepts to request access to personal information that we hold about you. We may need to verify your identity before providing access. In certain circumstances, applicable privacy laws may allow or require us to refuse access to particular information.
15. Correction of personal information
If you believe personal information we hold about you is inaccurate, incomplete or out of date, you may contact us and request that it be corrected. We will take reasonable steps to correct information where appropriate.
16. Third-party websites
Our website may contain links to third-party websites, including social media platforms and other websites. Farm Concepts is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
17. Privacy complaints
If you have a concern or complaint about how Farm Concepts has handled your personal information, please contact us.
Farm Concepts
3/31 Steptoe Street
Bundaberg East QLD 4670
Australia
Email: info@farmconcepts.com.au
Phone: 1300 132 762
We will investigate your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
18. Changes to this Privacy Policy
Farm Concepts may update this Privacy Policy from time to time to reflect changes to our business, website, technology, advertising or analytics services, applicable laws or privacy practices. The most recent version will be published on our website.
19. Contact information
Farm Concepts
3/31 Steptoe Street
Bundaberg East QLD 4670
Australia
Phone: 1300 132 762
Email: info@farmconcepts.com.au
Website: www.farmconcepts.com.au